My fee never exceeds 7% + $0.50 per ticket
On the Standard tier I charge 7% + $0.50 per ticket, and that is the most I will ever charge — on any tier. Founding Partners pay a lower 6% flat rate with a $1.00 per-ticket minimum that is itself capped at that ceiling: so on tickets under about $16.67 the fee is the $1.00 minimum, and on the cheapest tickets — under about $7.15 — it drops below $1.00 to stay at the 7% + $0.50 ceiling. Never above it.
How this is kept: The 7% + $0.50 ceiling is a rule inside the software. Every pricing path — including the Founding Partner tier — is bound by it, and the code refuses to produce a fee above it; even an admin override cannot exceed it.
No dynamic pricing, ever
The price you set is the price your fans pay. I do not raise prices when a show gets popular, and I never will.
How this is kept: There is no surge or demand-based pricing anywhere in the platform. Your ticket price is a number you enter, not one an algorithm adjusts.
No resale marketplace
I will not run or profit from a secondary market for your tickets. The bot protection built into checkout exists for one reason: to keep tickets in the hands of real fans.
How this is kept: Stageside earns money one way — the service fee you already see. There is no resale platform to build, because a business that profits from scalping is the opposite of why this company exists.
Full refunds when a show is cancelled
If a venue cancels a show, the fan gets everything back — the ticket price, my service fee, and the sales tax. I absorb the fees; the fan is never out a cent.
How this is kept: The refund math is pinned by named tests. A future change that quietly kept any part of a fan’s money on a cancellation turns those tests red before it can ship.
No hidden fees
Every charge is a separate line item shown before payment — ticket price, service fee, and sales tax, each on its own line. No surprises at the last screen.
How this is kept: Checkout renders each charge as its own line, and those lines are always shown even when a component is $0. Nothing is bundled into a vague total.
Your fans are yours
The customer relationship belongs to the venue, not to me. Your fan and order data is yours, and you can take it and leave at any time.
How this is kept: Your right to a complete export of your event, order, and customer data is written into the Venue Financial Terms. Ask and I provide it in a standard format (CSV) at no charge.
Fee changes get 90 days’ notice and are never retroactive
The 7% + $0.50 ceiling above is a hard cap — no change I ever make can push a fee past it. Below that cap, if I ever adjust a rate, you get at least 90 days’ advance written notice, and the change never touches tickets you have already sold.
How this is kept: The 90-day notice and no-retroactive-change rule are terms in the Venue Financial Terms — a binding contract, not a policy I can quietly revise.
